Refund Policy

Effective Date: [4/22/2025]

We want you to love every sip. If something isn’t right, we’ll do our best to make it better.

Returns & Refunds

Due to the nature of our products, we do not accept returns on opened or used tea blends. However, if your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery and we’ll happily issue a replacement or refund.

Eligibility

To be eligible for a refund or replacement:

Items must be unused and in their original packaging
Proof of purchase is required
Contact must be made within 7 days of receiving your order

Non-Returnable Items

Opened or used products
Gift cards
Sale or clearance items

How to Start a Refund Request

Email us at info@thecreatorslab.net with your order number and a description of the issue. If the product arrived damaged, please include clear photos.