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Privacy Policy

Privacy Policy

Effective Date: [4/22/2025]

Welcome to The Creators Lab. Your privacy matters to us, and we are committed to protecting your personal information and ensuring a safe and secure experience when you visit our website: www.thecreatorslab.net (the “Site”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online or make a purchase. Please read this policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

a) Personal Information

When you interact with the Site—such as making a purchase, signing up for our newsletter, or contacting us—we may collect:

  • Full name

  • Email address

  • Shipping & billing addresses

  • Phone number

  • Payment information (processed securely via third-party platforms like Stripe or PayPal)

  • Any additional details you provide voluntarily (e.g., product reviews, survey responses)

b) Non-Personal Information

We also collect anonymous data to help us understand how visitors use our Site. This may include:

  • IP address

  • Browser type & version

  • Device type

  • Referring/exit pages

  • Date/time of visit

  • Clickstream data

This data helps us improve site performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer service and support

  • Send transactional and promotional emails (with your consent)

  • Personalize your shopping experience

  • Improve our products, services, and website

  • Comply with legal obligations

3. Sharing Your Information

We never sell or rent your personal information. We may share your data with trusted third parties only in the following scenarios:

  • Payment processors (e.g., Stripe, PayPal) to securely process transactions

  • Shipping partners (e.g., USPS, UPS) to deliver your orders

  • Email platforms (e.g., Mailchimp, Klaviyo) to send updates and marketing (only if you opt in)

  • Analytics tools (e.g., Google Analytics) to help us understand site usage

  • Legal authorities if required by law or to protect our rights

Each third-party partner is contractually obligated to protect your information in accordance with privacy laws.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze site traffic and trends

  • Enable shopping cart functionality

  • Deliver targeted promotions

You can control cookie settings through your browser. Please note that disabling cookies may affect site functionality.

5. Data Retention

We retain your information only as long as necessary to:

  • Provide you with products or services

  • Comply with legal or tax obligations

  • Resolve disputes and enforce our policies

When we no longer need your information, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications

  • Request data portability

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at:
📧 hello@thecreatorslab.net

7. Email & Marketing Communications

We only send promotional emails if you’ve opted in. You can unsubscribe anytime using the link in the email footer or by contacting us directly.

8. Protecting Your Information

We use appropriate administrative, technical, and physical safeguards to protect your personal data, including SSL encryption and secure third-party payment processors.

9. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from anyone under that age.

10. Third-Party Links

The Site may contain links to other websites. We are not responsible for the privacy practices of those third parties. We encourage you to read their policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the “Effective Date” at the top. Your continued use of the Site constitutes acceptance of the revised policy.

12. Contact Us

Have questions about this policy or your data? We’d love to help.

📧 Email: info@thecreatorslab.net
🌐 Website: www.thecreatorslab.net

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